Administrative Manager (Liberian Nationals Only)

Job Summary:

The Administrative Manager is responsible in managing responsive, effective, and efficient administrative services and coordinating functions in the following operations areas – Fleet Services, Office Management, and Logistics in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. The Administrative Manager promotes stewardship of resources, and high-quality service approaches are integrated into administrative systems, policies, and procedures. 

Roles and Key Responsibilities: 

• Plan, coordinate, monitor and report on activities and required resources to ensure cost-effective and quality service delivery from administrative support functions. Anticipate delivery challenges to ensure service continuity.
• Coordinate two or more operations functions in addition to the administration function to ensure support services are delivered in a high-quality and efficient manner. Address challenges that affect the proper stewardship and optimal utilization of program assets and resources. 
• Ensure administrative systems, processes, and policies are in line with agency standards, donors and local legal regulations. 
• Recommend changes in office practices and coordinate system, policy, and procedure revisions to contribute to operational excellence. 
• Oversee the efficient use and management of CP assets and rented facilities. Ensure that office supplies procurement and asset management systems are fully compliant. Organize inventory monitoring, control, and reporting.
• Effectively manage administrative talent. Manage team dynamics and staff well-being. Provide coaching, tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure the capacity for successful support of high-quality programming.
• Serve as the key liaison and maintain relationships with relevant external stakeholders (landlords, service providers, etc.) on assigned administrative matters and ensure required authorizations and documents are up to date.
• Ensure staff have access to relevant information, training, and safety materials and equipment to ensure a safe work environment.
• Manage travel and logistics support and services to staff and visitors. Manage event planning activities, including delegation visits, training, and workshops.

Supervisory Responsibilities Yes

Key Working Relationships:  

Internal 

External  

Required Languages - Excellent written and oral English.  

Travel - Must be willing and able to travel up to 30%. 

Qualifications

Basic Qualifications 

• Bachelor’s Degree in Business Administration, Business Management, other relevant field, or equivalent experience.
• Minimum of 7 years’ work experience in administrative support functions, with increasing responsibility. 

Knowledge, Skills and Abilities  

• Exceptional planning, organizational and time management skills.
• Ability to make good decisions using sound judgement
• Strong customer service orientation with very good communication and interpersonal skills 
• Ability to act ethically and maintain confidentiality at all times.
• Ability to leverage a proactive, resourceful, and results-oriented mindset.
• Proficient in MS Office packages (Excel, Word, PowerPoint, Visio) and information management systems.

Preferred Qualifications

• Office management experience. 
• Experience with an NGO.
• Experience managing procurement systems.
• Experience managing direct reports.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.