Monitoring, Evaluation, Accountability and Learning Operations Manager

Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.

DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.

DRC is currently looking for a Monitoring, Evaluation, Accountability and Learning Operations Manager in Kyiv.

About the job

The MEAL Operations Manager (MEAL OM) will work together with the MEAL manager to oversee the daily operations of DRC’s MEAL teams deployed in DRC Area Offices as well as the MEAL Partnership Officers in DRC Country Office. The MEAL OM will work with MEAL officers and assistants to implement MEAL activities in line with DRC MEAL Minimum Standards and project MEAL plans. The MEAL OM will travel regularly to DRC areas of operation to ensure that MEAL staff are supervised, trained, and well-supported in their ongoing work, and that MEAL deliverable are in line with DRC internal quality standards as well as with donor requirements.

Your main duties and responsibilities will be

Under the lead of the MEAL Manager and in close coordination with the MEAL Specialists, the MEAL Operations Manager’s responsibilities will include:

• The direct line-management of the area-based MEAL team members as well as the MEAL Partnership Officers in Country Office. This includes: management of their daily activities, ensuring that the agreed work plans and tasks are implemented on time; hiring and termination of reporting team members and conducting performance appraisals; managing their travel schedule according to the needs in the area-offices, such as field monitoring visits.
• Ensure that area-based MEAL staff regularly update relevant monitoring tracking tools and follow DRC Ukraine MEAL procedures, according to internal procedures and donor reporting requirements.
• Ensure that MEAL Partnership Officers follow-up on partner’s MEAL commitments as per Sub-Grant Agreement and provide partners with relevant support and coaching as per capacity development needs.
• Lead on the operational aspects of data collection activities, including hiring and managing external enumerators.
• Contribute to develop capacity building plans for MEAL staff, operationalize these through trainings, coaching and ongoing support and oversight.
• Support the implementation of the project MEAL plans in pursuit of high impact and cost effective program strategies and activities.
• Participate in project kick-off meetings, review meetings and close-out meetings in order to highlight cross-project components aimed at capitalizing good practices and strengthening synergies between projects or programs.
• Work with the MEAL manager to ensure that DRC’s team members are supporting all efforts towards accountability, specifically to beneficiaries and in line with international standards, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of DRC projects.
• Support the MEAL manager to development systems, tools and templates that enhance monitoring of program outputs and quality, generate quality evidence on program outcome and promote and ensure use of data for decision-making processes.

About you

To be successful in this role we expect you to have minimum 5 years of relevant work experience in monitoring and evaluation of humanitarian and development programmes, as well as at least 3 years of experience in people management. Moreover, we also expect the following:

Required

• Experience working with International/National NGOs, UN agencies in humanitarian settings.
• Proven experience in effectively working with a variety of donor requirements, including but not limited to ECHO, Danida, Sida, UN agencies.
• Strong understanding of MEAL principles and processes, including data collection, management, analysis, and reporting.
• Excellent verbal and written communication skills; ability to collaborate with a diverse range of colleagues and stakeholders.
• Full professional proficiency in both Ukrainian and English, including translation and report writing skills.

Desirable

• Bachelor’s degree in relevant field (international development, social sciences, research, statistics, etc.).
• Experience working with or strengthening MEAL systems of national partners or local civil society organizations.
• Demonstrated understanding of localisation principles and equitable partnership approaches in humanitarian contexts.
• Familiarity with CFM, with an ability to handle sensitive issues with discretion and confidentiality.
• Advanced skills in Excel, MS Word, PowerPoint, and Office365.
• Experience carrying out capacity development initiatives, including trainings.
• Experience facilitating joint learning workshops or capacity strengthening initiatives with partners.

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

• Contract length: 6 months with the possibility of extension depending on performance and availability of funding after successful completion of a 3-month probationary period.
• Band: F – manager.
• Designation of Duty Station: Kyiv.
• Start date: ASAP.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national contracts; starting from EUR 3583 gross per month (depending on experience and qualifications).

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Applications sent by email will not be considered.

Closing date for applications: 25 October, 2026.