وظائف شاغرة في الخليج لدى Rotana Hotels & Resorts. أكثر من فرصة عمل و وظيفة شاغرة في ابو ظبي و قطر و الامارات و دبي و الفجيرة و السعودية. 1. Host / Hostess في أبو ظبي We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as: • Offer consistently professional, friendly, warm and engaging service • Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact • Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner • Set up the outlet prior to the business hours along with the service team • Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables • Observe the cleanliness and maintenance of the outlet and the entrance area • Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact • Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests • Contribute in setting up the outlets database • Reassure the guests’ satisfaction upon their departure Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage. Knowledge & Competencies The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Customer Focus Adaptability Teamwork التقديم لوظيفة Host / Hostess في أبو ظبي 2. Waiter / Waitress في أبو ظبي وقطر والفجيرة ودبي We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as: • Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel • Greet and seat customers and serve them in a professional, discreet and personalized way • Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests • Consistently monitor quality of food & beverage being served • Practice good customer relations and attend to customer complaints / queries satisfactorily • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment • Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene) • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques to exceed guest expectations and increase revenue Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. Knowledge & Competencies The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the Job التقديم لوظيفة Waiter / Waitress في أبو ظبي التقديم لوظيفة Waiter / Waitress في قطر التقديم لوظيفة Waiter / Waitress في الفجيرة التقديم لوظيفة Waiter / Waitress في دبي 3. Front Desk Agent في دبي وأبو ظبي وقطر We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork التقديم لوظيفة Front Desk Agent في دبي التقديم لوظيفة Front Desk Agent في أبو ظبي التقديم لوظيفة Front Desk Agent في قطر 4. Housekeeping Supervisor في قطر We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as: Prepare Housekeeping Attendants job assignments Issue keys and supplies to Housekeeping Attendants Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action Attend daily meetings and receive special instructions Receive check-outs before reporting them as vacant Receive special requests from guests and carry them out Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported Fill out report and hand over found articles to the lost and found department Supervise cleaning of guest rooms, corridors and stairwells Train and assist Housekeeping Attendants and advise Superior about performance Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained Skills Education, Qualifications & Experiences You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results التقديم لوظيفة Housekeeping Supervisor في قطر 5. Housekeeping Attendant في الفجيرة و أبو ظبي We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as- Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately Clean rooms and bathrooms, performing any combination of the following duties Keep fire exits and stair ways clear of any obstruction Check and report any maintenance work required immediately Pick up any litter from corridors and pathways Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal Replenish bathroom supplies and room supplies Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times Remove Room Service tray and trolley from guestroom and corridors Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services Skills Education, Qualifications & Experiences You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage. Knowledge & Competencies The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork التقديم لوظيفة Housekeeping Attendant في الفجيرة التقديم لوظيفة Housekeeping Attendant في أبو ظبي 6. Room Service Order Taker في قطر We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as- Perform tasks as per instructions from the immediate supervisor and as per duty schedule Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request Ensure proper appearance and grooming while on duty Answer the Room Service telephones, if and when required Make himself / herself familiar with all relevant issues concerning the Room Service Report cleanliness and maintenance issues to the immediate supervisor Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc Flexible to work in other areas when required by the immediate supervisor Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time Skills Education, Qualifications & Experiences You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork التقديم لوظيفة Room Service Order Taker في قطر 7. Team Leader - Guest Services and Front Desk في قطر We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities Maintain and update guest history profiles through the Opera guest profile system Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements Give courtesy calls and complete the daily call log as per established guidelines Skills Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded. Knowledge & Competencies The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results التقديم لوظيفة Team Leader - Guest Services في قطر التقديم لوظيفة Team Leader - Front Desk في قطر 8. Executive Secretary - Saudi National في السعودية We are currently seeking for an enthusiastic and committed individual with exceptional communication skills that prides herself on her ability to deliver extraordinary levels of service and provide creative solutions. As an Executive Secretary you are responsible to provide a full range of executive secretarial and administrative support activities for the General Manager, inclusive of highly confidential and sensitive matters to ensure smooth operation of the executive office, whereby your role will include key responsibilities such as: • Ensure all outgoing correspondence is typed, proof read and dispatched to the highest possible standard • Compose and prepare routine correspondence and prepare simple interpretation of documents / correspondence if requested • Review all incoming mail and prioritize before forwarding to the General Manager • Act on routine standardized correspondence and inform the General Manager accordingly e.g. requests for membership, accommodation, brochures, etc. • Keep calendar constantly updated to facilitate appointment and meeting schedules • Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate • Compose letters on behalf of the General Manager • Attend meetings, record, write and distribute the minutes and follow up on action items • Organize travel and external business trips on behalf of the General Manager Skills Education, Qualifications & Experiences You should ideally have a college diploma in secretarial training and relevant previous experiences. You must also have fluency in both written and spoken English and the ability to take sufficient notes at a meeting to prepare record of events. Computer literate and sufficient typing skills to complete 60wpm accurately will be highly regarded. Knowledge & Competencies The ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with a high level of confidentiality. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies: Understanding Hotel Operations Adaptability Customer Focus Drive for Results Effective Communication Planning for Business Supervising People Supervising Operations Teamwork Understanding Differences التقديم لوظيفة Executive Secretary في السعودية 9. General Cashier في السعودية We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a General Cashier you are responsible to collect deposited envelops from the Front Office safe and check and tally items against the list, whereby your role will include key responsibilities such as: • Reconcile house fund on a daily basis and keep the safe neat and tidy • Open every morning the Front Office safe depository, in the presence of a designated Finance employee and Front Office Manager / Night Manager and collect the deposit envelopes, which are checked against the deposit sheet • Report immediately any envelope missing to the Director of Finance / Financial Controller • Check each item in the envelope against the enclosed list and any differences should be listed in the over / short column provided on the deposited sheet • Report immediately any discrepancies to the Income Auditor and Director of Finance / Financial Controller • Liaise with the money exchange company and exchange all foreign currency with the local currency Skills Education, Qualifications & Experiences You should have a degree in hotel management or accounting and at least one year previous experiences within a hotel environment. Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System is an asset. Knowledge & Competencies The ideal candidate will be results oriented and a self motivator along with a positive attitude. You have the ability to think laterally and analytical, display a high level of integrity and have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible, while possessing following additional competencies: Understanding Hotel Operations Teamwork Planning for Business Supervising People Understanding Differences Supervising Operations Effective Communication Adaptability Customer Focus Driving for Results إشترك في قناتنا على تيليجرام و صفحتنا على فيسبوك ليصلك أحدث فرص العمل والوظائف الشاغرة. للبحث عن المزيد من الوظائف الشاغرة في الخليج والامارات لدى Rotana Hotels & Resorts اضغط على زر قدم طلبك للوظيفة أدناه.
